Program Highlights

• 12 Credits (four courses)
• Can be completed independently or in conjunction with a plan of study in the Master of Arts in Communication Studies program.
• Can be completed in one year of less 
• Prepares post graduate students with management communication and leadership competencies

Program Overview:

The Certificate in Conflict Management is offered under the auspices of the Master of Arts in Communication Studies program at Edinboro University of Pennsylvania. Completion of the four course (12 credit hour) Certificate provides students with the knowledge and skills necessary for managing conflict that arises and becomes entrenched in interpersonal, institutional, and intercultural relations. The Certificate is designed especially for those working in organizations and institutions where ongoing tensions, crisis events, grievances, threats, or complaints impede the realization of goals and objectives and undermine productive relationship development internally and externally.

Courses:

(If you are a current student please contact your advisor regarding course sequence and availability)

Spring Semester

Comm 665 Managing Conflict
                           - Honing mediation skills.
                           - Analyzing interpersonal and organizational dynamics.
                           - Developing aptitude for conflict management theory.
                           - Distinguishing between real and perceived conflict.

Summer Session

Comm 675 Intercultural Conflict and Communication.
                           - Negotiating conflict between individuals and groups.
                           - Recognizing cultural from other forms of conflict.
                           - Understanding cultural influences on needs, interests, values and beliefs.
                           - Preventing, mitigating and resolving conflict in multicultural contexts. 

Summer Session

Comm 685 Crisis Management
                           - Recognizing signs of a crisis situation.
                           - Developing crisis management skills.
                           - Communicating with external publics.
                           - Handling controversal information and messages.

Fall Semester

Comm 725 Negotiating Intractable Conflict
                            - Understanding how enmity develops.
                            - Analyzing intractable conflicts interpersonally, interculturally and internationally.
                            - Learning how and when to intervene and manage polemical positions.
                            - Promoting practices of hospitality, equity and reconciliation.

Course Descriptions

COMM665 Managing Conflict

This course teaches strategies for productive conflict management in interpersonal, group, and organizational contexts. It examines the causes and types of conflict, develops knowledge of the communicative and relational nature of conflict, and reviews strategies and tactics for resolving conflict situations.

COMM675 Intercultural Conflict & Communication

 This course takes up advanced theoretical and applied problems in intercultural communication with focus on conflict in the public sphere between persons and groups of varying histories, interests and needs. The prospect for developing recognition, respect and understanding of others in the face of differences, asymmetrical relations, perceived and real threats, non-reciprocity, and so on, is assessed through readings, fieldwork and research reports.

COMM685 Crisis Management

This course teaches strategies for recognizing signs of a crisis situation and developing crisis management skills to deal with such situations. It also examines how to communicate with external publics and handle controversial information and messages.

COMM725 Negotiating Intractable Conflicts

This course develops a basis for understanding how enmity develops and analyzing intractable conflicts interpersonally, interculturally and internationally through learning how and when to intervene and manage polemical positions. It also teaches promoting practices of hospitality, equity and reconciliation.

Admission Requirements: Program start dates: Fall, Spring or Summer semesters.

1.   Complete the online graduate application (link at bottom of page). Deadline for application is four weeks prior to the
    start of the semester you are applying for.
2. Application Fee: $30 (if not former EUP student);  $7 (if former EUP student)
3. An official transcript verifying an earned baccalaureate degree from an accredited institution sent to:
          Biggers House
          148 Meadville Street
          Edinboro, PA  16444
4.  Two letters of reference. Can be submitted via mail, address listed above, or email, gradstudies@edinboro.edu.
5.  2.8 Overall QPA or possess a master's degree
6. Statement of purpose
7. If you are interested in transferring credits from another degree you will need to fill out the Transfer Credit Form and
    submit it to the address listed above. 

For information or assistance regarding services, activities and facilities that are accessible to and usable by persons with a disability, contact Dr. Robert McConnell, Office for Students with Disabilities (OSD), at (814) 732-2462 t/tty or mcconnell@edinboro.edu. For additional information, visit the OSD web page.

 
How to Apply: Please follow the link on the bottom of this page.

Apply Online

For More Information: If you have questions about the application process, please contact Edinboro University's School of Graduate Studies at (814)732-2856 or toll-free (888) 845-2890. For questions specific to the online Certificate in Conflict Management program, please contact Dr. Andrew Smith at (814)732-2165(arsmith@edinboro.edu) or Ms. Jessica Albert, Graduate Admissions Counselor at (814) 732-1353 (jalbert@edinboro.edu).

Request Information

Tutorial Overview

This tutorial is designed to provide you with an overview on how to use Edinboro University's Online Campus. The Online Campus allows for greater access to course materials and provides the opportunity for communication outside the classroom in a virtual online environment. This tutorial will provide you with instructions on how to login and use the tools available within the Online Campus.

Please note that your professor will communicate with you via your university e-mail account. As such, you will need to check this account often.

Using this Tutorial

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D2L Tutorial

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