Technology Help Center
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Technology Help Center
Located in Ross Hall front entrance lobby
732-2111 - Employees
732-1000 - Students
The Technology Help Center is located in the lobby of Ross Hall. It was created to provide assistance to students and employees in meeting their technology needs. The following services are available to students and employees:
- EUPnet Wireless Configuration
- Self Help for PC Remediation and Security
- Personal Computer Hardware Sales & Service
- University Computer Hardware Sales & Service
- Network, Email and SCOTS Account Help
- Residence Hall Technology - Studentnet
- Computer Lab Support
Students living in the Residence Halls receive 24 hour/7 day Help Desk support for connectivity issues. Problems that cannot be resolved over the phone that require a site visit will be entered as a ticket into the University's Help Desk system. These tickets are monitored by StudentNet Technicians who are trained and qualified to assist students with connectivity issues. Appointments will be scheduled by the StudentNet Technicians to come to the student room and resolve the problem. Pictures of the StudentNet Technicians are posted in each residence halls and they wear ID badges so they are easily identifiable.
Walk-in Help is available to all students and employees in our new Technology Help Center located in the front entrance lobby of Ross Hall.
Hours of Operation
| Day | Fall & Spring Semester | Breaks and Summer* |
| Mon-Thur | 7:30am - 11:00pm | 7:30am - 9:00pm |
| Friday | 7:30am - 4:30pm | 7:30am - 4:00pm |
| Saturday | 1:00pm - 5:00pm | Closed |
| Sunday | 1:00pm - 11:00pm | 1:00pm - 9:00pm |
*Please call during semester breaks to verify hours
Other Self-Help Options
- Request Help - Use our self-help wizards to assist us in getting the proper information about your issue
- After Hours Emergency Request - Use only if this is an emergency technology related request
- Status of a Request - check the status of your helpdesk call(s)
- S.C.O.T.S. Tools
- Feedback - Provide us feedback about our helpdesk services
- Request Administrative Privileges - for employees who need admin privs on their systems
- Long Distance ID Lookup - if you do not remember your long distance access ID number
- Help Desk Statistics - a variety of statistics about helpdesk calls
