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Telephone Services

Support is provided for telephone system problems, feature use, and voice mail.  Desktop Guides for digital telephone sets and voicemail instructions are available in the campus directory or by clicking on the appropriate link below.

  
We all need to remember that every call is an opportunity to enhance customer relations and the image of the University.  Telephone etiquette and courtesy are more than good manners, they are good business practices. 

  
Telephone, Voicemail and Call Center user guides are available by clicking on the following links:

Cisco IP Phone Desktop Guide
Cisco Call Center Agent Desktop Guide  
Voicemail Desktop Guide
Conference Phone Quick Reference Guide 
 
 
Cisco IP Phone Tutorials: Click on the Model number of your phone to view the online tutorial for your phone.  Phone model number is located at the top right corner of your telephone.  
 
Cisco IP Phone 7911
Cisco IP Phone 7942/7945
Cisco IP Phone 7962/7965
Cisco IP Phone 7975
 

You can program your new Cisco IP phone for speed dials and abbreviated dials:

Click here for Instructions.