Contact Info

          Technology Help Center
          Ross Hall
          220 Scotland Road
          Edinboro, PA  16444
          Phone: (814) 732-2111

          InCommon Participant Operation Practices

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          Client Support Services

          The Client Support Services staff help to keep all the University’s computers maintained and online and act as consultants for all computer lab issues.

          The CSS staff maintain all of the University’s client technology such as office and lab computers, printers, software, and more. The University’s Technology Help Center is managed by the CSS staff, and this service offers University employees and students a gateway to their technology support needs. Here are examples of some of the services offered by CSS:

          • Coordinating the procurement, setup and delivery of all new computer systems, system upgrades, software installation and hardware upgrades
          • Conducting various training sessions for faculty and staff
          • Virus and Malware protection and removal services
          • Facilitating the electronic recycling process
          • Acting as consultants for all of the computer labs on campus
          • Offering equipment loaner service through the Technology Help Center
          • Mobile device support
          • Inventory tracking of University owned computers and mobile devices
          • Print management services

          The Technology Help Center is located in the lobby of Ross Hall at the end of the pedestrian bridge.

          Client Support Services Contacts 

          DJ Bradley Director of Client Support Services

          Client Support Services Team

          Adam Rupert – Client Services Administrator
          DeWayne Reichel – Client Support Technician
          John Lyons – Service Desk Manager
          Carla J. Behr – Service Desk Technician
          Chris Loveland – Math and Computer Science/Client Support Technician