Contact Info

          Technology Help Center
          Ross Hall
          220 Scotland Road
          Edinboro, PA  16444
          Phone: (814) 732-2111

          InCommon Participant Operation Practices

          Follow EU Tech Help

          Facebook Icon

          Learning Technology Services

          The Learning Technology staff provide learning technology, such as distance education, classroom technology and more, to students, faculty and staff.

          Learning Technology Services (LTS) are facilitated and maintained by a dedicated team of managers and students workers, and their roles include the provision of support and training in the following key areas.

          Faculty Development Center (FDC) 

          The Faculty Development Center is a technology and training resource provided for Edinboro faculty. The Center includes current PCs and Macs with a range of instructional authoring software and tools. Support is provided by LTS staff who can facilitate one-on-one sessions or group consultations.

          Faculty will soon have 24-hour access to the Center using an ID card swipe. Currently, the Center is open during regular office hours.

          The FDC includes the following equipment:

          • Graphic tablets
          • Headsets
          • Webcams
          • Microphones
          • Scanner
          • Printer

          The Center includes the following ‘Content Authoring Software’:

          • Adobe Suite
          • Articulate Storyline/Studio
          • SoftChalk Create
          • Camtasia Studio 

          Distance Education

          The Distance Education staff can provide support and training on all the key products being used by our online faculty. Dr. Jim Boulder, Manager of Online Programs and Instructional Design, and Sandy Dell, LMS Administrator, are available to consult on all aspects of course design and development. They’re the key contacts for the following online tools:

          • D2L
          • BB Collaborate
          • My MediaSite
          • Lockdown Browser
          • Turnitin
          • Monitor

          More information on Distance Education can be found here, and Online Campus Support can be found at myEdinboro.

          Professional Development 

          The Learning Technology Services staff is committed to furthering the professional development of faculty and staff by hosting a variety of development opportunities each month. The offered services include instruction on current PCs and Macs with a range of educational authoring software and tools. Each month, the LTS staff hosts a variety of professional development sessions in a dedicated 14-seat computer lab. View and register for these trainings and events here.

          In addition to staff-hosted development opportunities, the FDC also has access to the complete catalog of, a self-paced training website. View the full listing of educational videos here.

          As the calendar of events changes, faculty and staff are encouraged to provide recommendations and requests for additional professional development opportunities and topics such as workshops, webinars, guest speakers, focus groups or similar. Submit your requests to Dr. Jim Boulder at

          Media Services

          Media Services includes a comprehensive equipment loaning facility, videoconferencing support, instructional two-way television support, media duplication, and general multimedia consultation.

          Types of equipment on short-term loan available for students (with faculty approval), faculty, and staff include:

          • Digital video cameras
          • Laptops
          • Projectors
          • Screens
          • PA systems
          • Other A/V equipment.

          *In addition, major campus events with A/V requirements are supported by this office.

          Lecture Capturing services are also available on this site using the myMediaSite capturing device. The LTS Staff can train you on how to use the myMediaSite services to upload your own lectures. A PDF tutorial for using myMediaSite can be found here.

          Equipment and lecture capture services can be reserved by calling (814) 732-2484 during regular business hours.

          Classroom Technology

          LTS staff members can provide training on how to use classroom technology, and they can also advise you on which technologies best fit your classroom needs. Dan Mitchell is Edinboro’s lead contact for faculty development and support using classroom technologies.

          Please always report classroom technology requests and issues through the classroom technology hotline at (814) 732-2010 or by contacting the Technology Help Center directly at (814) 732-2111. You can also open a ticket by logging into and clicking on the “TECH HELP” link under the LaunchPad and submitting a Technology Help Center request.


          The Learning Technology Services (LTS) office is located on the lower level of Ross Hall at 220 Scotland Road, Edinboro, PA 16444.

          Learning Technology Services Contacts

          Jim Boulder – Manager, Online Programs & Instructional Design
          Sandy Dell – LMS Administrator
          Jill Linton – Learning Technology Specialist
          Dan Mitchell – Learning Technology Specialist