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Complaint Process

 

STATE AUTHORIZATION AND DISTANCE EDUCATION COMPLAINT PROCESS

State Authorization

Due to a new federal regulation, as of July 1, 2014, all universities offering distance education courses in states other than their own must receive and maintain authorization from each state. If you are a student or state agency and would like additional information please contact StateAuth@edinboro.edu

Complaints

Students enrolled in Edinboro University’s distance education programs and courses who have a complaint or concern should refer to published Edinboro policies and follow the stated procedures to resolve the matter. Students who are unable to resolve the issue through the faculty member, program coordinator, and/or the department chair may contact the University Ombudsman at mgoellner@edinboro.edu or (814) 732-1710. Your concern will be addressed as soon as possible.

In compliance with U.S. Department of Education (USDOE) rules, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state.

Edinboro University is a member of the Pennsylvania State System of Higher Education and accredited by the Middle States Commission on Higher Education.

Edinboro University aspires to resolve prospective and current student complaints and concerns in an expeditious, fair, and amicable manner. Distance education students who have exhausted all efforts to satisfactorily resolve a complaint in a timely manner through Edinboro’s policies may seek further guidance from their home state.

The Student Complaint Information by State and Agency list provides contact information for state education agencies.  The State Contact Information in the linked list has been collected by the State Higher Education Executive Officers (SHEEO), and it will be updated as additional information becomes available.