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Support / Orientation

 

Support

Edinboro University recognizes that the success of our online students is partially reliant on the effectiveness and the reliability of the technology we use. To that end, we endeavor to furnish our students with clear and accurate orientation and training materials, and provide access to high-quality 24/7 technical support.

Edinboro University provides with the following methods of support to our online students:

  • 24/7 Desire2Learn Technical Support – 1-877-325-777824/7
  • Blackboard Collaborate Technical Support – 1-877-382-2293
  • Edinboro Tech. & Comm. Help Desk – 814-732-2111

D2L Orientations

Orientations are highly recommended to all Edinboro students and are provided in multiple formats to meet your needs. Students can register to join a scheduled live online orientation that is facilitated by our staff or they can access prerecorded video orientations and training documentation via the my.edinboro.edu portal.

Live/Virtual Orientation Registration

Live/virtual orientations are conducted using Blackboard Collaborate video conferencing. All you will need to participate is a reliable Internet connection. Registration information is provided HERE

Video Orientations and Training Documents

To access Edinboro's complete catalog of D2L training materials, you must be logged into the my.edinboro.edu portal. Please visit the Distance Education portal pages HERE.