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CAPS' Services Evaluation

 

Survey Questions and Rating Scale

 

 

 

Check One:     

Not Acceptable

 Acceptable

Good

Very Good  

1.

The friendliness and helpfulness of the receptionists were

____1____

____2____

___3__

___4__

 2.

The extent to which the CAPS demonstrated confidentiality was

 3.

 The limit on the individual counseling sessions was

 4.

  The personal manner (e.g. respect, attentiveness, concern) of my psychologist was

 5.

The extent to which I experienced a partnership in working with my psychologist was

 6.

The extent to which I was assisted to deal with my thoughts, feelings and/or behaviors was

 7.

The extent to which counseling helped me identify possible courses of action was

 8.

To a friend, I would recommend my psychologist as

 9.

 Based on my overall experience, I consider the Center's services

 10.

 Prior to counseling, my academic functioning had declined, but now it is ...

  1  worse

       2      unchanged

      3        better

 item does not apply to me  

    The averages shown below were derived from a scale of 1-4 ranging from Not Acceptable to Very Good.
    The average shown in #10 is based on a scale of 1-3 ranging from Worse to Better.
    Percentage of responses to each item rated Good and Very Good are reported beginning with AY 2007.

AY 2000-01 Count Avg #1 Avg #2 Avg #3 Avg #4 Avg #5 Avg #6 Avg #7 Avg #8 Avg #9 Avg #10
106 3.4 3.7 3.3 3.8 3.6 3.6 3.6 3.7 3.7 2.6
AY 2001-02 Count Avg #1 Avg #2 Avg #3 Avg #4 Avg #5 Avg #6 Avg #7 Avg #8 Avg #9 Avg #10
72 3.7 3.8 3.2 3.9 3.8 3.7 3.8 3.8 3.8 2.9
AY 2002-03 Count Avg #1 Avg #2 Avg #3 Avg #4 Avg #5 Avg #6 Avg #7 Avg #8 Avg #9 Avg #10
67 3.5 3.9 3.3 3.8 3.7 3.7 3.6 3.7 3.6 2.9
AY 2003-04 Count Avg #1 Avg #2 Avg #3 Avg #4 Avg #5 Avg #6 Avg #7 Avg #8 Avg #9 Avg #10
73 3.4 3.8 3.4 3.8 3.6 3.6 3.6 3.7 3.7 2.8
AY 2004-05 Count Avg #1 Avg #2 Avg #3 Avg #4 Avg #5 Avg #6 Avg #7 Avg #8 Avg #9 Avg #10
74 3.5 3.9 3.2 3.9 3.8 3.8 3.8 3.8 3.7 2.8
AY 2005-06 Count Avg #1 Avg #2 Avg #3 Avg #4 Avg #5 Avg #6 Avg #7 Avg #8 Avg #9 Avg #10
80 3.5 3.9 3.2 3.9 3.8 3.7 3.8 3.8 3.7 2.8
AY 2006-07

 

% "Good"+ "Very Good"
Count Avg #1 Avg #2 Avg #3 Avg #4 Avg #5 Avg #6 Avg #7 Avg #8 Avg #9 Avg #10
56 3.57 3.78 3.52 3.93 3.70 3.75 3.78 3.77 3.71 2.88
.............. 93% 93% 93% 98% 95% 98% 97% 97% 91% 89%
"Better"
AY 2007-08

 

% "Good"+ "Very Good"
Count Avg #1 Avg #2 Avg #3 Avg #4 Avg #5 Avg #6 Avg #7 Avg #8 Avg #9 Avg #10
 65 3.33  3.84  3.43  3.81   3.73  3.81  3.73  3.72 3.75   2.79
 ...............  78% 98%  86%  95%  98%  100%  97%  95%  100%  81% 
AY 2008-09

 

% "Good"+ "Very Good"
Count Avg #1 Avg #2 Avg #3 Avg #4 Avg #5 Avg #6 Avg #7 Avg #8 Avg #9 Avg #10
 71 3.27  3.77  3.43  3.89  3.69  3.69  3.69  3.77  3.74  2.79 
...............  80%  94%  90%  99%  96%  94%  94%  96%  99%  78% 
AY 2009-10

 

% "Good"+ "Very Good"
Count Avg #1 Avg #2 Avg #3 Avg #4 Avg #5 Avg #6 Avg #7 Avg #8 Avg #9 Avg #10
111 3.30 3.77  3.15  3.75  3.63 3.64 3.66  3.68  3.64  2.71
...............  82%  94%  74% 94%  88%  93% 91% 91%  93%  72% 
AY 2010-11

 

% "Good"+ "Very Good"
Count Avg #1 Avg #2 Avg #3 Avg #4 Avg #5 Avg #6 Avg #7 Avg #8 Avg #9 Avg #10
77 3.47 3.73 3.59 3.91 3.79 3.77 3.75 3.81 3.78 2.74
...............  84%  92%  86% 95%  92%  96% 95% 95%  94%  74%
AY 2011-12

 

% "Good"+ "Very Good"
Count Avg #1 Avg #2 Avg #3 Avg #4 Avg #5 Avg #6 Avg #7 Avg #8 Avg #9 Avg #10
96 3.54 3.88 3.22 3.81 3.68 3.61 3.65 3.72 3.65 2.86
...............  93%  99%  75% 96%  93%  92% 92% 94%  95%  71% 
AY 2012-13

 

% "Good"+ "Very Good"
Count Avg #1 Avg #2 Avg #3 Avg #4 Avg #5 Avg #6 Avg #7 Avg #8 Avg #9 Avg #10
118 3.43 3.76 3.28 3.85 3.72 3.66 3.72 3.76 3.67 2.77
...............  87%  96%  78% 97%  95%  97% 95% 97%  96%  78% 

UPDATED 08/27/13

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